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Complaints Procedure

Midland Internet is committed to providing the highest standard of customer service to all our customers. However, in the unlikely event of a problem or complaint, we will do everything possible to ensure it is dealt with quickly and fairly.

Not a Midland Internet customer?
If you are not a Midland Internet customer and have a complaint relating to any third party (for example relating to the content of a website hosted by a Midland Internet customer). Our customer support agents will be unable to assist you directly.


Submitting a complaint via the website:
You can raise a complaint by emailing issues@midnet.co.uk

Please include details of your complaint, to enable us to deal with your complaint more effectively, please provide as much detail as possible, please also include a daytime contact number in your request.

By Telephone
Please contact us on 01299 402114 ext 205.

In Writing
We can also be contacted in writing, at the address below:

Midland Internet Ltd
Spring Grove,
DY12 1LF
United Kingdom

Please include as much detail as possible in your request, so we can fully investigate your concerns before contacting you.

Please note: by signing up for any of our services you agree to be bound by all Midland Internet terms and conditions.